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Published: November 2025
Feedback Medical has released a landmark whitepaper titled Neighbourhood health now: the digital roadmap for delivering neighbourhood services today, calling for NHS leadership to treat digital infrastructure as critical to the delivery of neighbourhood healthcare and to provide clear guidance for integration and deployment. The paper outlines a model of delivery to facilitate joined-up, resident-centred care – starting now.
Why now?
The NHS is facing unprecedented challenges including rising complex clinical needs, fragmented health and care services, low productivity and high operational costs along with workforce shortages.
While the Government’s 10 Year Health Plan sets a bold vision, the whitepaper argues that immediate digital transformation is essential to avoid further delays and deliver real benefits to residents today.
Key recommendations
The whitepaper outlines a four-pillar digital-first approach for rapid implementation:
- Funding: accelerating funding reform to enable multi-year, resident-centred models.
- Personnel and organisational management: define clear ownership and accountability at local and national levels; and establish training and buy-in from frontline staff.
- Data sharing and information governance: mandate data sharing standards; and ensure secure, clinically justified access.
- Technology: ensure interoperability and integration across systems, mandate procurement of a digital solution for unified resident views.
The benefits of a digital-first strategy include enabling teams which cannot be co-located to collaborate effectively, streamlining NHS systems and bringing data into one place, and allowing residents to better control their data. A failure to bring these benefits will lead to more costly hospital care and wasted productivity.
Download the full report or the summary version below to read the recommendations.
Next steps for providers
Providers of neighbourhood health services are encouraged to:
- Adopt a digital-first mindset: Prioritise platforms that enable real-time collaboration and unified resident views.
- Engage with integrated health organisations and integrated care boards: Collaborate on local strategies for training, procurement, and data governance.
- Prepare for integration: Ensure existing systems can connect to a resident view API and meet interoperability standards.
- Focus on outcomes: Align service delivery with outcome-based funding models and track impact using digital tools.
- Champion cultural change: Support staff through training and change management to embed new digital workflows.
Download the full report or summary version to read the key messages in Neighbourhood health now: the digital roadmap for delivering neighbourhood services today.
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