The Feedback Medical team has made major steps forward in integrating Bleepa with national NHS IT systems to ensure efficient, safe and patient-centred digital healthcare delivery. In recent months, system integrations have focused on ensuring greater scalability and useability including NHS England’s electronic Referral Service (e-RS), the Personal Demographics Service (PDS) and GP Connect as well as NHS Mail single sign on for users.
Enhancing referral pathways with e‑RS
The NHS e-RS is a national digital platform that enables patients to be referred from primary care into elective care services, offering digital booking, referral management, and advice and guidance between clinicians. It gives patients greater choice and control over their care, while ensuring providers operate a consistent, paper-free referral pathway.
By integrating with the e-RS APIs, organisations can automate tasks such as downloading referral attachments and clinical information, reducing manual handling, duplication, and data entry errors. This leads to increased productivity and an improved user experience, enabling clinicians to access e-RS functionality within a single system instead of switching between platforms.
For Feedback Medical customers this integration unlocks more coordinated care and outreach to an increased number of GPs in a region for existing and new pathways, benefiting a greater range of patients and increasing the choices available to them. This increasingly opens up single point of access models nationally for specialist pathways so that GPs can refer from anywhere in the country.
Strengthening patient identity assurance through the PDS
Equally transformative is integrating Bleepa with the PDS, the national demographic database containing patient identifiers such as NHS number, name, address, and date of birth.
PDS ensures accurate patient matching, reduces misidentification, and minimises the creation of duplicate records. It also improves communication between healthcare providers by ensuring systems always use the most up-to-date demographic information.
With Bleepa synchronised nationally with PDS, every referral, imaging request, and report is reliably attributed to the right patient linked to any healthcare provider – improving safety and streamlining care.
Unlocking clinical document sharing with GP Connect
GP Connect is a national interoperability service that allows authorised clinicians across health and social care settings to securely access and, in certain contexts, update a patient’s GP record. It connects directly with primary care systems such as EMIS, SystmOne and Medicus and provides real-time access to medications, allergies, problems, clinical history, and documents.
For Feedback Medical customers, integrating GP Connect at this stage means that documents capturing the details of a patient’s care episode are shared directly by healthcare providers with GPs via Bleepa.
This can replace similar information being sent via other, less secure methods such as printed letters or NHS Mail and reduces administrative time and effort to send the consultation.
Together, these capabilities support more coordinated care and enable Feedback Medical to deliver richer and safer patient information via nationally recognised and approved systems.
“Connecting directly with national services like e-RS and PDS allows us to remove friction from the clinical workflow. By ensuring the right information is available at the right time, we’re empowering clinicians to focus more on patient care and less on administrative burden.
“Ultimately, these integrations help us deliver safer, faster, and more joined-up care pathways to our customers and their patients across the NHS.”
Chief Technology Officer, Feedback MedicalConclusion
By integrating with NHS England’s e‑RS, PDS, and GP Connect services, Feedback Medical strengthens every stage of the patient pathway – from referral and demographic validation to faster information sharing at the point of care.
We can roll out clinical pathways more rapidly to larger geographical areas with minimal impact on IT teams in both primary and secondary care. These national integrations mean smoother and faster deployment than local, provider-specific ones, while patients and users are still uniquely identified.
Together, these connections enable more efficient operations, dramatically reduce clinical risk, and support consistently better outcomes for patients across the NHS.
Find out more about our system integrations here or to speak to our team contact us here