We’re excited to announce updates to our team structure, and new hires for the Feedback Medical team.
Debbie Mason will be taking up the position as Head of Customer Support.
Debbie joined the business last year as our Integration and Support Engineer, and will be bringing her expertise to the new position heading up the team – which is also adding Thomas Clough as a System Support Engineer.
Our support team provides a vital role in ensuring that our NHS partners have continuous service to deliver for their patients and clinical teams.
You can read more about Debbie here:
A conversation with Debbie Mason, Integration and Support Engineer – Feedback Medical
Elsewhere in the business, Liz Theakston is now leading our new customer success team as Head of Customer Success. Joining Liz will be Michael Duncan, taking up a position as our new Customer Success Executive.
We work closely with our NHS collaborators and partners in the creation and deployment of innovative patient pathways – which means developing and maintaining strong relationships and understanding system needs and clinical requirements.
You can read more about Liz here:
A conversation with Liz Theakston, Customer Success Manager – Feedback Medical
Ensuring that Bleepa is a clinician led product that improves workflow for clinicians and outcomes for patients is our key priority at Feedback Medical, and bolstering the teams that support and work closely with our customers helps us to do so most effectively.