Improve frontline productivity and reduce referral to treatment time

Logo for HSJ Partnership Awards 2025 most effective contribution to clinical redesign award

Improve productivity

  • Our outpatient redesign programme implementing digital patient pathways has achieved a reduction of 63% in patient wait times compared to the NHS 18-week referral to treatment target, without the need for additional clinical staff.

  • The programme has also achieved a reduction of 45% in wait times from referral to diagnostic test compared to the national target.

  • Asynchronous working using Bleepa has also delivered 30% more outpatient throughput than the traditional outpatient model, far in excess of the current 2% productivity target for the NHS.
  • Using Bleepa at the Northern Care Alliance resulted in a reduction of 87% in referral response time in respiratory (on average 0.28 days compared to 2.1 day average before Bleepa).

  • In respiratory, cardiology and gastroenterology it resulted in a 74% reduction in time from submission of a referral to first review (on average 0.55 days compared to 1.55 days before Bleepa).

  • 76% of users surveyed at the Trust identified time savings.

Clinicians walking and talking along corridor

Reduce costs

  • Bleepa can achieve estimated savings of £819,000 over five years for a trust by improving clinical communication, enabling faster referrals, efficient clinical messaging and reducing length of stay for patients.
  • If adopted across the whole integrated care board, it could free up an estimated £7.7 million in savings.
Clinician on tablet device

Improve care coordination

  • 80% of staff identified an improvement in staff communication when using Bleepa compared to previous referral methods.
  • Expedites patient care with greater collaboration across care settings (eg primary, secondary, community care) through more efficient digital pathways, with interoperable systems and shared information.
  • Better informed care coordination for faster discharge.
  • Facilitates sustainable digital change across the NHS.
  • Increased collaboration across care settings can support mutual aid programmes to share resources across a geographical area.
Surgeon on table in operating theatre

Be more sustainable

  • Digital referrals reduce the use of paper with accessible instant messaging.

  • Digital results reduce the need to use resources to print tests such as spirometry and ECGs.

  • Virtual team working and reduced outpatient appointments – up to 90% reduction with streamlined patient pathways – reduces the need for travel for clinicians and patients.

Outpatient department sign in NHS car park

Easily implement

  • Quick to deploy at any healthcare organisation and is interoperable with multiple healthcare IT systems.

  • Easy and intuitive to use with only minimal training required – 88% of staff surveyed at the Northern Care Alliance said Bleepa was easy to use.

Nurse on tablet

Reduce risk and comply with regulations

  • Complies with European GDPR and Indian Digital Personal Data Protection Act requirements for secure processing and sharing of personal data.
  • Certified as a medical device for secure, compliant display of clinical results in the UK and India.
  • Meets the Care Quality Commission’s guidelines that communication platforms write back to the patient record to maintain clinical safety and reduce legal risks.